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Frustrated CPS Energy customers criticize utility’s handling of winter energy crisis

San Antonio – Dozens of irate CPS Energy customers gave the utility’s top brass a piece of their minds during the first CPS Board of Trustees meeting since last week’s controlled outages.

At the peak of the utility’s controlled outages strategy, there were about 372,000 customers without power. Trustees heard the stories behind the statistics during nearly two-and-a-half hours of public comment Monday afternoon.

Though 108 people preregistered to speak, not all of them did, as they were called on one-by-one on the telephone conference meeting.

Those who did speak told the board about their struggles with spoiled food, talking walks outside to warm up from the chill of an unheated home, and being forced to store precious insulin in the snow. Among other complaints, they also criticized the utility’s forced outages that left some people without any power for multiple days. Read from source….